Service Provider: Eliant

Overview

Eliant: CX Partner to Homebuilders

As the pioneers of homebuyer customer satisfaction surveys for the homebuilding industry, no one understands how to elevate the homeowner experience better than Eliant. For four decades, builders have turned to Eliant's expertise and relied on our proven blueprint to enhance their customer experience and drive growth. We go beyond surveys to nurture your business growth through training, consulting, and best practices sharing, while providing powerful, actionable insights that drive sales referrals and process improvement. Our agile responsiveness ensures we consistently deliver innovative solutions to enhance the customer experience.

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Services

Grow Revenue with More Referrals

For strong year-end referrals and positive customer perceptions, it's vital to continuously monitor customer relationships throughout their journey. Eliant facilitates monitoring key milestones from initial engagement to post-purchase experience, identifying and mitigating friction points while strengthening consistent, referral-worthy behaviors. Additionally, Eliant has launched Eliant Engage, the pioneering CX management app for homebuilders, providing instant access to customer satisfaction survey ratings, evaluations, and metrics to drive referrals effectively.

Improve Profitability with Stronger Trade Partnerships

Eliant's tradeSTAR Program is a comprehensive 360-degree feedback system meticulously designed for homebuilders. It serves as a powerful compass, guiding builders to identify and bridge gaps in performance and communication with their trades, ultimately fostering stronger, more successful partnerships and delivering an enhanced customer experience. With robust reporting and feedback, tradeSTAR empowers builders to optimize their operations and elevate their collaborative efforts with trade partners.

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