Building Loyalty & Driving Growth: 3 Compelling Reasons to Prioritize Customer Experience
This webinar is designed for homebuilders who are ready to gain control of their CX strategy, differentiate themselves in a crowded market, and secure a competitive advantage.
Investing in CX is no longer optional - it's a business imperative. Join us to discover how you can make 2025 the year you transform customer experience into a growth engine for your business.
Customer experience (CX) has become a critical differentiator in the competitive homebuilding industry, and 2025 offers an opportunity to transform and lead in this space. Our webinar will explore why prioritizing CX is essential for growth and brand strength, and how Eliant's tools and strategies empower homebuilders to succeed.
This webinar, underscores the critical role CX plays in driving growth and differentiation in the homebuilding industry. It explores evolving customer expectations, the financial impact of prioritizing CX, and pratical solutions Eliant offers to elevate homebuyers experiences.
Featuring a real transformation story from an Eliant client, Baessler Homes, your attendees will see how prioritizing CX creates differentiation, stronger loyalty, and measurable business success.
You will learn:
1.) The Case for CX in 2025:
Discover compelling reasons why CX must be at the heart of your business strategy, including reshaped customer expectations, the need for personalization, and the financial impact of superior customer interactions. Learn how CX builds loyalty, drives referrals, and defines your brand in a way that pricing and features cannot.
2.) Eliant's Solutions for CX Excellence:
Understand practical ways Eliant helps homebuilders elevate CX, from fostering consistency and accountability to creating frictionless processes and improving online repuations. See how Elaint's enables actionable insights, better personalization, and proactive customer engagement to drive measurable results.
3.) A Transformation Story - Baessler Homes
Hear from an Eliant client, Jay Gardiner, as he shares how his company overcame CX challenges to success. Jay will discuss how his team uses Eliant's tools to help them enhance customer satisfaction and drive growth through a data-driven, customer-centric approach.
WATCH THE REPLAY
Speakers:
Christy Salmon
Eliant
Director of Business Development
As Director of Business Development, Christy is responsible for identifying new business opportunities, cultivating strategic partnerships, and driving sales growth at Eliant.
Jay Gardiner
Baessler Homes, Colorado
Director of Construction
Jay currently leads the Construction and Warranty teams at Baessler Homes located in northern Colorado market. Before joining Baessler Homes, Jay started his career in homebuilding as a Director of Sales & Marketing for a respected foundation trade partner, then transitioned to construction management for Ryland Homes followed by CalAtlantic Homes.